The Convexa Blog

Thoughts on AI customer support, European SMEs, and building for the autonomous era.

How European SMEs Can Resolve 75% of Support Tickets Without Hiring Anyone New

Customer support is the silent growth killer for European SMEs. Every hour your team spends answering the same three questions — "Where's my order?", "Can I change my delivery address?", "What's your return policy?" — is an hour they're not closing deals or building product. Here's how AI changes that math.

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